Frequently asked questions
How do I share something with your Creative Club?
Simply call us or come in! We’re continually amazed at the talent within our valued customers. We’ll take a quick photo, ask for some information regarding the project, and then viola your on our website! There is no limit to the number of times you can submit your projects to our Creativity Club site… so submit away.
I have so many software questions… can you help me?
West Side Sewing has 2 full time software technicians on site that are available to help you with all of your software needs. Have the comfort of speaking, face to face, without all the hassles of an 800 number. We also have a special one on one program that allows you get quality training time at your pace. Contact us for information regarding this special program.
Do you ever have guest artists?
Our special guest artist events are so inspiring… we wish we could hold them all the time. Most of these people have taken a type of sewing or technique and broadened it into an exciting and creative program. They are truly “specialists” in their techniques. Our “E-mail Class Notification” program, on the Home Page, will let you know when we have scheduled one of these artists. Register NOW! We’re always open to suggestions for special guest artists… so tell us if you know someone with an outstanding talent in a sewing field or software application.
How do I register for a class?
You can call in to register, email your registration, or stop in the store. If there is a fee for the class, we need payment before you are officially signed up. We do accept credit cards, over the phone. This is the quickest way to guarantee your spot. If you email your registration please give us your first and last name, address, city & state, zip code, phone number, and type of machine that you have. Tell us also the method of payment you will use, if there is a fee, to confirm your reservation.
Do you have kids classes?
We have a full range of kids classes from beginning to advanced. “Make it and take it” projects, quilting classes, garment construction, and more. These are just a few of the class categories. We focus on really teaching the kids the fundamentals of sewing, not just seeing what they can finish in 3 hours. Our Camp-Wanna-Sew program helped to pioneer some of the national Kid’s Sewing programs.
I’m interested in teaching classes for extra income… do you have teacher openings?
Yes… In fact we’re in the process of implementing a new teaching program. Often our customers have new ideas and new techniques that they want to share. Contact us and we’ll discuss your options for teaching classes. Our goal is to have a great know-how program for our valued customers.
Do you sell used machines?
Our first question is… “Why do you think you want a used machine?” Customers often think that used machines are less expensive. They are… but not necessarily less expensive than a new machine that has fewer features. All of our used Viking sewing machines are reconditioned, brought up to the latest specifications, guaranteed and come with full training. You can get an excellent value if you’re looking for quality and advanced stitches, at a lower price.
I have an older machine… Do you take trade-ins?
We have a full trade in program. Not only do we take Husqvarna Vikings, but we accept all brands of machines. Our pricing structure is such that you will always receive the best price and value.
What brands of sewing machines do you sell?
We sell the industry leading Swedish made Husqvarna Viking models, the Viking Husky Stars, and White. We have sold all major brands during our 80+ years in business. Our used machine department often has a cross section of most brands of machines and sergers. All are fully reconditioned, guaranteed and include training when sold. We also sell a large cross section of industrial sewing machines and sergers.
Do you guarantee your repair work?
Our sewing machine general repair is guaranteed for 1 FULL YEAR. With the type of service we do on your machine we often see 4 to10 years of dependable use from our work. Often the machine performs better than new.
Do you repair all brands of machines?
Yes we do. We have parts for over 200 different machines and stock common parts for most brands. Four Generations of sewing machine service and repair has helped us to accumulate parts for many brands no longer manufactured. For those “emergencies”, late evening, Sunday and other inopportune times, we offer “Sewing Machine Performance Tips” on our web site. These tips cover the most frequent questions and suggestions for curing your sewing machine problems without a trip to the service center
Do you have sewing machine technicians on hand?
Top quality, guaranteed service has been a tradition at West Side Sewing for over 85 years. We have a full service center with 2 technicians, each having 20 years, or more, of experience on ALL BRANDS of machines and sergers. Our main technician is one of a few, certified Husqvarna Viking Blue Gold technicians covering full mechanical and electronic repair.
How do I find out when you are having classes, events, and how to workshops?
Join our email notification family. We’ll share all of our email notification classes, updates and much more. We know you enjoy your sewing hobby and want all the help and ideas you can get. Our email service has grown and grown. It is now our primary method of keeping you up to date. Our quarterly Class Tabloid is published on this site. You will enjoy using it. Our email notices will let you know when new and near term classes and events are coming.